Love taking our son here to use the bouldering room upstairs. They even have little shoes that fit his three year old feet.
I have attended this business several times over the last few years. I myself have in fact hosted a couple birthdays there for my children. Until today, I have always been impressed by the service , although the birthday facilities needed some serious improvement and cleaning. Today, I went with my two eleven year olds, my seven year old, and my infant. My seven year old had wanted to have her birthday party there in May and she was excited to try the big wall. When we arrived, we were told that we could try any of the facilities and pay at the end of our visit; I was fully intending to stay two hours and pay nearly $25 per child. The two older children decided to go straight onto the big wall but my seven year old was nervous. When we went upstairs to play in the small climbing room, the man whom we later realized was the owner informed me that my seven year old and my infant couldnt play on any of the mats. However, when he spoke, instead of me, he addressed my seven year old in an aggressive and hostile manner. She was out of sorts after that and unable to enjoy herself. After a while, she told me that she was willing to try the big wall. So, we went downstairs and waited to be attended to. The owner was attending to some other children and afterward he turned his attention to us. I explained that my daughter wanted to try the big wall. He gruffly asked if she would be able to pass the Grey line marked ten feet up the wall. I responded that I wasnt sure she would but she wanted to try. He rudely responded that she couldnt try the big wall and could go back upstairs. I had been willing to pay full price for her to climb, whether she made it two feet or twenty. But my seven year old then sullenly watched the other two children climb, fighting back tears. The young employee tried hard to address our concerns and give my daughter another chance but the experience for her was ruined and there was nothing for him to do. My two older children checked with me after about an hour. I told them we had to go because the seven year old wasnt having fun. They told me they werent having fun either because the same man - the owner -was driving them too hard and treating them meanly. As we were leaving, the owner addressed us as if surprised. I told him he was a jerk. He entirely minimized my concerns, essentially saying that I was misrepresenting the situation. He asked if we had been there before. I responded that we had been several times before and it had been great; the reason for that was because he hadnt been there. My seven year old daughter was crushed and we left; I will be surprised if she will ever be willing to try climbing again. This is completely counterintuitive to building a client base for this business. It is my sense that this owner mainly wants to cater to the climbing community and considers novices as an inconvenience. However, this business is marketed as accessible for the average member of the community and as a safe place for families to go for recreation and parties. This is not true. He cannot have it both ways unless he is creative in the way he schedules time for his business which he has not been. I cannot express how dissatisfied I am with the treatment I have received at this business today. My seven year old has seen how mean and miserable people can be, even towards children. This is the worst service I have received in my whole life. Even if they fix the obvious issues that they have in scheduling their times for experienced and novice climbers, me and my family will never return to this place. It is ruined for my seven year old daughter and I will never again give that man another red cent.
Hands down one of the best Campbell River hot spot to bring your friends or family to "hang-out". The staff is 100% outstanding and they really go the extra mile to help and also make sure that you are always feeling comfortable. My son always leave with a smile on his face and asking when is our next trip back. Thank you!
My son loves the upstairs climbing area. Great prices too, only costs $5.
Staff are 100% if the owner is working would not recommend bringing your children there. However, he seems like a nice guy when your one on one with himGreat gym, glad its serving the Comox Valley community but 1 star due to lack of understanding of customers concerns
On The Rocks Climbing Gym is a Canadian Gym based in Campbell River, British Columbia. On The Rocks Climbing Gym is located at 1980 North Island Hwy, Campbell River, BC V9W 2G2, Canada.
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